RETURNS AND REFUNDS POLICY

THE SHORT STORY

This policy covers how to send an item back and what’s required for a refund, once your return has been received and approved.

WHAT QUALIFIES

We can only accept items returned in perfect condition, unused and complete. Incomplete products or those showing signs of use may be refused.

ITEMS WITH ACCESSORIES

If your item includes accessories, they must come back with it. Missing elements that were originally supplied can make the return non-compliant.

PACKING AND SENDING

Pack your product with care to avoid damage. Make sure the parcel holds the correct items before dispatch.

QUALITY CHECK

On arrival, we carry out a quality check. The return is accepted only if the item meets the conditions of this policy.

REFUND APPROVED

Once approved, your refund is processed via the original payment method. How long it takes to appear may depend on your bank.

WANT A REPLACEMENT?

If you’d prefer a different item, returning the original and placing a new order is the simplest route, subject to availability.

EXCEPTIONS

Some products may be excluded from returns, particularly personalised items or those subject to restrictions. Exclusions are shown at the time of purchase.