WHEN YOU’RE EXPLORING OUR SITE

When you visit our international shop, we collect technical details such as your IP address, browser setup, language, estimated country, pages viewed, session identifiers and cookies. These keep the site running, guard against abuse and sharpen performance.

WHEN YOU CHECK OUT

When you buy from us, we collect what we need to get your order to you: name, addresses, email, phone, basket contents, delivery method, billing information and returns-related details. We may also collect anti-fraud signals, such as address consistency and risk indicators, to protect our customers.

HOW WE PUT IT TO WORK

We use your information to process your order, arrange delivery, manage payments and refunds, update you on shipping and improve our catalogue. We may also create aggregated, anonymised analysis to understand site usage without directly identifying anyone.

PAYMENTS AND CARD SECURITY

Transactions are handled by payment partners using secure protocols and encryption. We never store your full card number or security code. The transaction references we keep are designed to limit exposure of sensitive data, including through tokenised identifiers.

PROTECTING YOUR DETAILS

Your details are used only for purchase-related purposes: delivery, essential communication and fraud prevention. We apply access controls, anti-exfiltration protections and internal procedures to prevent unauthorised access.